1000s of collectors despite spending 100s of hours on collection calls and emails do not get results. After 6 months, the likelihood of getting money reduces below 50%, says Commercial Agency Section, Commercial Law League of America. As a result, businesses suffer the backlash of high past due receivables, and huge write-offs. At this point, how could you ensure maximum ROI from each collection calls to get paid faster? Watch this course to understand when your customers are making excuses, identify danger signals and handle irate customers through these 21 collection calls negotiation best practices.