What is the most important skill for debt collectors? Communication? Not, really! It is...active listening. Why? Because listening helps you anticipate customer behavior, plan a negotiation strategy, and communicate effectively. Altogether, it helps you collect better while keeping your customers happy. So, how do you become an active listener? This course will help you understand, what are the key listening qualities the collectors should have. Apart from that it also tells us about the ways to perfect your telephone voice, how to ask the right questions and listen effectively, a self-assessment on listening and speaking skills and the 10 deterrents to an effective communication.