Delinquent accounts need a lot of personal time and effort. You might have 10-15 delinquent customers you need to call today and another 10 next week. However, while you are calling the new batch of past-due accounts, you might lose out collecting from the previous customers who would have paid after a couple of reminders. At the end of the day, you might end-up facing low recovery rates and high past dues despite all your hard work! So, what steps could you take to prioritize your collection efforts? Here is what Microsoft Dynamics D365 comes to rescue. It provides a single source of truth workspace that enables you to manage and follow-up on all open invoices in just a few steps while you direct most of your time to delinquent accounts. This online tutorial on Collections Case Management will help you customize your workspace based on your unique requirements.