NetSuite Collections Follow-Ups and Dispute Resolution Methods

Lessons

1. How to Save Customer's Promise to Pays in NetSuite

2. How to Create Dunning Letters in NetSuite

3. How to Send Letter Emails in NetSuite

4. How to Manage Escalations in NetSuite

5. How to Capture Disputes in NetSuite

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Duration 30 Min
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Lessons 5 Lessons
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Language English
  • About
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Course Overview

Collecting invalid disputes is a time taking task that might not have 100% returns. Why? Because of Untimely and ineffective follow-ups. This results in bad debt write-off and undiscovered disputes that take a heavy toll on the bottom-line. As a collector, what steps are you taking currently to reduce your bad debt write-offs and ensure a positive customer experience? To recover invalid disputes effectively, Oracle Netsuite provides you a solution. Using Oracle NetSuite's integrated customer and payment records, you could track customers with overdue balances and contact them about making payments. Say NO to error-prone follow-ups. Leverage the dunning feature of the tool to set up an automated dunning process for managing collections. Oracle NetSuite gives you the flexibility of pausing the dunning process for a particular customer to validate disputes. Watch the complete video tutorial to learn best-in-class ways to resolve queries or disputes regarding an invoice.

What you will learn

  • How to Save Customer's Promise to Pays in NetSuite
  • How to Create Dunning Letters in NetSuite
  • How to Send Letter Emails in NetSuite
  • How to Manage Escalations in NetSuite
  • How to Capture Disputes in NetSuite

Skills you will gain

Effective Collections
Promise to Pays Resolutions
Dunning Letters Techniques
Vigilant Collection Follow-Ups
Managing Escalations
Resolving Disputes
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Role: Collections Analyst
Designed for Collections Analyst & Managers
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Level : Foundation Course
Designed to educate collections analyst and managers
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Topic: NetSuite
NetSuite Domain Specific Training Course
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Type: Practical Course
Practical lectures by AR practitioners
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Completion Time: 30 mins
Suggested reading for 20 mins per day

1. How to Save Customer's Promise to Pays in NetSuite

Delinquent customer often are not ready to make a payment immediately or plans to send payment later, for this you could enter a promise to pay to resolve this delinquent account. Oracle NetSuite tracks the expected payment automatically. watch this tutorial to configure promise to pays in your system.

2. How to Create Dunning Letters in NetSuite

If your promise to pay is not fulfilled and no payment is made, then the promise status changes to Broken. In this case, you'll have to send dunning letters to recover the due amount. Watch this tutorial to get a 360-degree implementation of creating dunning letters in Oracle NetSuite

3. How to Send Letter Emails in NetSuite

A collector's top responsibility is to collect payments timely to recover the company's accounts receivables. But have you ever wondered what amount of chaos it would be if collection letters reached a customer who has already cleared their dues instead of those who haven't? Watch this tutorial to learn how to schedule automated hassle-free collection letters in Oracle NetSuite

4. How to Manage Escalations in NetSuite

To set up your automated dunning process in your system, you must create dunning procedures and assign them to customers or invoices. Watch this tutorial to learn how to define the escalation points or dunning levels before a dunning letter is sent to a customer

5. How to Capture Disputes in NetSuite

Collectors, resolve disputes quickly and more efficiently now. HOW? By using the Oracle NetSuite Dashboard. This tool could help you view trade claims, deductions, and overpayments for a customer at any instance of time. Grab this course NOW!

Lesson Resources

Girija Sahu

Girija Sahu

Senior Consultant, Netsuite SuiteFoundation Certified
Girija Sahu is one of the biggest leading consultant, who has over five years of experience in Oracle NetSuite. She has achieved excellence on full life cycle implementation, testing, customizations, product training, and support after implementation. With tremendous knowledge on ERP modules, she is fully capable of handling multiple client accounts with an emphasis on customer satisfaction.

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