As a collector, how much time do you often spend writing collection letters for your past-due customers? one hour? 2 hours? close to 6 hours? a day? Agree or not, writing collection letters is a painstaking task for every collector. It wouldn't have been problematic if we could send the same collection letter to all our customers. Today, as we all know sending collection letters to customers for collecting is often delayed. The reason being the unavoidable huge volumes of past-due customers. Writing letters manually could be difficult when it comes to keeping track of all of them at the same time. Microsoft D365 offers a tool for sending automated correspondences to customers. This tool offers different templates for different late-paying customers based on your dunning strategies. Watch this tutorial to understand how to configure collection letters in Microsoft D365. This course highlights the three top functionalities of the D365 collection dashboard.