Collectors, how do you store your customer information? Still using the old conventional method which includes a lot of paperwork? Agree or not, this traditional method of maintaining customer information brings in a lot of hassle when it comes to reaching out to a right contact in AP team. Hence, if we fail to maintain customer information, we might have to contact our existing customers again for obtaining the necessary information which could irritate them, jeopardizing the relationship with the customer. Microsoft D365 offers you a very simple tool which helps you in maintaining and retrieving customer information at any point of time. The tool gives you the priveledge of creating customer accounts, setting up credit & collections, and payments defaults in just a few clicks. Watch this tutorial to understand how to maintain customer information in D365 from scratch. Also, get an insight into the basics of maintaining customer information and learn how to send collection letters, and even calculate the day sales outstanding.