The likelihood of collections for 90 days+ past invoices reduced by 15%, says Commercial Law League of America. During the economic downturn, the collections has gone down by another 48%. as reported by an AGA report. As a collector, how do you plan to beat these odds and get the maximum benefit from your collection calls? This course will help you understand how to leverage negotiation skills in your collection calls to accelerate recovery without straining your customer relationships. Find what are the things you should prepare for before jumping on a collections call and how to decide your collection goals, trade-offs, and alternative strategies while anticipating your customers' behavior. Here, Robert will also help you understand the pros and cons of different collector's behaviors, negotiations styles and approaches. We will also be covering verbal and nonverbal communication tactics and a guide to build a win-win negotiation strategy. Tune in to learn 100+ collections call best practices while negotiating payments with your customers.