Today, every two out of three collectors find it challenging to track their customer's current and historical data in ERP. Investing additional time and effort in finding the right data, often delay the collections effort. Despite knowing whom and when to contact, and what to say on the collections call, the collections process is slowed down because you don't have the relevant data at hand. In this scenario, how could you perform collections activity proactively? Oracle Universal Work Queue aims at tracking the customer's current and historical data. Say no to the troublesome calendar-based record-keeping for collecting overdue payments. The tool simplifies, record-keeping by creating activities in the work queue dashboard. As a collector, you could access the tool to get a centralized view and access to work. You could even view, request, receive, access, and organize work, without having to hop on multiple dashboards. Highako.com offers a detailed tutorial on how to navigate through the universal work queue from scratch. Leverage this course to create a seamless activity list for each of your delinquent customers and take action immediately. This tutorial will help you understand how to select upon a past-due customer type and carry out activities such as dunning notices, follow-up emails, fax, set-up a meeting. Using the tool you could even set the priority of the activity according to the requirement in the activity tab.