With the massive amount of layoffs occurring during the present pandemic, the Federal Reserve estimates unemployment could reach 32% nationwide. As a debt collectors you would need to make hard choices over the next few quarter. Aggressive collections practices such as calling customers after 10 PM or discriminating customers by age to sanction a loan would not only have moral problems, but would also might take you behind bars. Aggressive collections process during national financial instability have made it ovious for every collector to learn about the laws written against debt collections. As credit and collections manager, you make a lot of decisions such as extending credit lines, deciding SOPs for dunning strategies. Take this course to understand the legal aspects of performing these actions. This free courses discusses that most common laws including FCPA, FDPA, ECOA and Anti-Trust and their implications for the credit and collections department.