Understanding Credit and Collections KPIs

Lessons

1. Credit and Collections Beyond DSO

2. Efficiency and Effectiveness Performance Metrics

3. Bottom Line Performance Metrics to Track

4. Six Methods of Calculating DSO

5. Key Metrics to Track as a Credit Manager

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Duration 80 Min
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Lessons 5 Lessons
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Language English
  • About
  • Course Content
  • Resources
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Course Overview

At this point of time, your company might be working in a centralized environment, a decentralized or ever working from home. As a credit manager, how do you ensure that you are able to keep track of essential company metrics, process efficiency and effectiveness, and analysts’ productivity? Most importantly, how do you report these metrics to sales, and senior management in a way they understand? This course gives you detailed overview of what your boss, sales, and CFO are looking for in your monthly reports. It also helps you track your employee performance beyond conventional metrics like DSO and CEI. At the same time, it also helps you understand DSO and 6 ways of reporting it for different stakeholders.

What you will learn

  • Credit and collections department KPIs
  • What is DSO?
  • What are the different ways of calculating DSO?
  • Tracking your employee's efficiency and effectiveness
  • Bottom-line Impact Performance Metrics
  • Key metrics to report to senior stakeholders

Skills you will gain

Benchmarking & Performance Management
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Role: Credit Managers
Designed for Business Credit Managers
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Level : Foundation Course
Designed to educate entry-level professionals
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Topic: O2C Essentials
O2C domain-specific training course
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Type: Theory Course
Theory lectures by credit practitioners
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Completion Time: 1 Week
Suggested reading for 2-3 hours/week

1. Credit and Collections Beyond DSO

Unable to select the KPIs most important to you? This module helps you select the perfect KPIs and also get to know the thought process of your CFO, Treasurer and Boss.

2. Efficiency and Effectiveness Performance Metrics

Is your department effective and efficient? Watch this tutorial to find and track the KPIs affecting your every department as well as the need of benchmarking against industry standards.

3. Bottom Line Performance Metrics to Track

How can you show your department's contribution to bottom-line control? Learn the most effective KPIs credit managers need to track and report to their senior stakeholders.

4. Six Methods of Calculating DSO

DSO is at the most basic metric to evaluate A/R performance but what is the right way to calculate it. Understand the 6 methods of calculating DSO and how to report it to your senior executives.

5. Key Metrics to Track as a Credit Manager

This module gives you an idea about how to track performance and efficiency metrics of credit and collection departments.

Lesson Resources

Robert S. Shultz

Robert S. Shultz

Board of Directors Member, CMA
Robert Shultz has had a thirty- year career as a global credit and financial executive for large multi-national companies. As a Founding Partner of Quote to Cash Solutions (Q2C) LLC, he provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. He is currently on several Advisory boards including as a Special Advisor to the Credit Management Association Board of Directors and he is the Chairman of the Financial Executive Networking Group’s (FENG) Credit and Working Capital Management professional group.

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