Big Box Retailer Deductions: Benchmarking Survey & Best Practices

Lessons

1. Big-Box Retailer Deductions Survey: An Overview

2. PO On-Time Non Compliance for Big-Box Retailers

3. Benchmarking Shortage Deduction for Big-Box Retailers

4. Benchmarking Pricing Deduction for Big-Box Retailers

5. Leveraging Company Coordinators to Resolve Deductions

6. Resolving Invalid Deductions with Big Box Retailers

7. Leveraging Sales Teams to Eliminate Big Box Retailer Deductions

8. Understanding Big-Box Retailer Shortage Deductions

9. How Big Box Retailers Address Shortage Deductions

10. Catalog Mistmatch: Root Cause for Big-Box Retailer Deductions

11. Purchase Order Mismatch: Big Box Retailer Deductions Challenges

12. 3 ASN Mistakes Responsible for High Shortage Deductions

13. Label & Invoice Mismatch: Critical Errors Leading to Big Box Retailer Deductions

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Duration 60 Min
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Lessons 13 Lessons
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Language English
  • About
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Course Overview

According to a report by INymbus, an analyst spends about 10-15 minutes filing one deductions claim for a big box retailer. This costs around $3.52 to $5.28 in total. Given that companies face 1000s of such deductions every year, this ends costing them around $42,240 to $63,360 just to process Amazon disputes! However, there are best in class companies who leverage several strategies to reduce the workload, leverage technology and resolve deductions faster more accurately. This tutorial is a power-packed combination of industry benchmarking results on how companies handle big box retailer deductions and some critical best practices to resolve them faster. We will discuss how vendors handle different deduction issues such as PO on-time non compliance, shortages and pricing. We will also elaborate on how to identify invalid deductions and leverage company coordinator to address these disputes in real-time and resolve any conflicts. Find how Amazon processes shortage deductions and what is the most comprehensive strategy to resolve shortage deductions through catalog and purchase orders. Learn more about the three common ASN errors that most vendors make and how common labelling and invoicing issues are solved. These videos will help learn how to resolve big box retailer deductions faster and more accurately.

What you will learn

  • Big-Box Retailer Deductions Survey: Overview of Participant Industries
  • PO On-Time Non Compliance
  • Shortage Deductions Benchmarking Report for Big-Box Retailers
  • Pricing Deductions Benchmarking for Big-Box Retailers
  • How Company Coordinators Can Help Big-Box Retailers
  • Resolving Invalid or Duplicate Deduction for Big-Box Retailers
  • How Sales Can Help Resolve Disputes for Big-Box Retailers

Skills you will gain

Benchmarking & Performance Management
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Role: Deductions Manager
Designed for Deductions Managers
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Level : Advanced Course
Designed to educate deduction analyst and managers
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Topic: O2C Essentials
O2C domain-specific training course
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Type: Theory Course
Theory lectures by deduction practitioners
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Completion Time: 1 Week
Suggested reading for 20 mins per day

1. Big-Box Retailer Deductions Survey: An Overview

Are you curious to know what your peers are up to? Understand the different industry groups participating in the survey. Get an insight to their approach in resolving deductions.

2. PO On-Time Non Compliance for Big-Box Retailers

PO On-Time Non Compliance is one of the biggest issues for chargebacks. Learn the top 10 tactics the industry uses to prevent late deliveries. Understand the correlation between Late deliveries and Pre-paid orders.

3. Benchmarking Shortage Deduction for Big-Box Retailers

73% of the industry has issues with Shortage deductions. Understand how PODs are utilized to dispute shortage deductions. Learn various tactics the industry uses to resolve shortage deductions.

4. Benchmarking Pricing Deduction for Big-Box Retailers

Over 2/3 of industry participants experienced pricing deductions. Understand the importance of following the Amazon EDI 850 format. Learn how to fix price discrepancy and update pricing using the 90-day grace period. Understand to role of a Brand Specialist in handling pricing deductions.

5. Leveraging Company Coordinators to Resolve Deductions

Did you know that you can hire Company Coordinators from Amazon to ease your deductions issues? Understand the role of a Amazon Company Coordinator. Understand how they can help in Non-compliance issues.

6. Resolving Invalid Deductions with Big Box Retailers

Doing business with Big-Box Retailers like Amazon and Walmart? More than 50% vendors face invalid or duplicate trade deductions. Less than 1% of deductions are invalid, Hence, they are often ignored. Learn how you can identify invalid trade deductions and contribute to the bottom-line. Sometimes escalating to sales is the only way to resolve a dispute.

7. Leveraging Sales Teams to Eliminate Big Box Retailer Deductions

Learn how to escalate the issues to the sales team. Understand which industries benefit more by escalating to sales. Learn which industries may not benefit as much from escalations.

8. Understanding Big-Box Retailer Shortage Deductions

It is speculated that big-box retailers like Amazon knowingly make the deductions process complex. Learn which problem ASINs to focus on to find the highest shortages/overages.

9. How Big Box Retailers Address Shortage Deductions

Big-box retailer deductions can be increasingly complex even for those experienced in it. Get a big-picture view of the entire deduction resolution process/strategy for a big-box retailer like Amazon.

10. Catalog Mistmatch: Root Cause for Big-Box Retailer Deductions

Configuring your Amazon catalog to match the external ID in the inventory managements system (UPC, SKU, GTIN, ASIN) is critical to prevent shortages. Leverage these best practices of quantity setup & product configuration for your catalog to avoid shortage deductions.

11. Purchase Order Mismatch: Big Box Retailer Deductions Challenges

Your Purchase Order is Amazon's record of your commitment to fulfill a specific quantity. The details in the PO should exactly match the expectations of the product. Learn how most of the companies misconfigure Unit fo Measure and end up overage. Find how to resolve these challenges.

12. 3 ASN Mistakes Responsible for High Shortage Deductions

WIthout ASN or Advanced Shipment Notification, manual receiving must be done by Amazon which slows down orders. Learn the SOTPI structure and three common ASN errors you might be making and how to avoid them.

13. Label & Invoice Mismatch: Critical Errors Leading to Big Box Retailer Deductions

The readability and accuracy of the carton label influences the receiving lead time (efficiency) and receiving accuracy (shortages/overages). Learn 4 common label issues & how to avoid them. Learn how the invoice could be used in Amazon's 3-way match to ensure accurate payment.

Lesson Resources

Jessica Butler

Jessica Butler

Founder, Attain Consulting Group
As the founder of Attain Consulting Group, a deduction and chargeback management advisory firm, Jessica Butler is passionate about helping her clients improve profitability and take control of deductions. Prior to starting Attain, Jessica was a Partner in the global accounting and advisory firm of Grant Thornton LLP.

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