Deductions Management Maturity Model: How to Optimize Your Process

Lessons

1. Understanding the Deduction Management Maturity Model

2. Root-Cause Analysis of Underlying Reasons for Deductions

3. Steps to Move Up the Deductions Management Continuum

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Duration 30 Min
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Lessons 3 Lessons
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Language English
  • About
  • Course Content
  • Resources
  • Instructors

Course Overview

According to the Customer Deduction Survey, 43% of B2B companies report no time limit for deduction aging. These aged, unresolved disputes ranged from one month to a couple of years old. The main reason behind this came out to be a lack of account prioritization. Credit Managers failing to manage disputes are jeopardizing their company's' bottom line. The survey highlighted the challenge faced by companies resolving deductions. Credit managers were either chasing valid deduction accounts or were unable to prioritize invalid accounts better. This lead to more bad debt write-offs that further resulted in profit leakage of their company. As a credit manager, how would you ensure that your deductions management process is more efficient and optimized? highako.com offers a course on the Deductions Management maturity Model that aims at reducing bad-debt write-offs. Jessica Butler, the founder of Attain Consulting Group, tried to understand what is holding companies back from continuous process improvement. Her study said that the reason could be limited accountability and lack of visibility of reasons for deductions. In this tutorial, Jessica will help you to understand how to implement a reasonable timeframe for the deductions to remain open and optimize your deductions management process. Leverage this model to become more proactive about recovering debts lost to invalid deductions.

What you will learn

  • Understanding the Deduction Management Maturity Model
  • Evaluating Your Company’s Performance
  • "Moving Up the Deduction Management Maturity Model Continuum

Skills you will gain

Deductions Management
Business Process Improvement
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Role: Deduction Analyst
Designed for Deductions Managers
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Level : Foundation Course
Designed to educate entry-level professionals
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Topic: O2C Essentials
O2C domain-specific training course
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Type: Practical Course
Modules with both theoretical and application based lectures
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Completion Time: 30 mins
Suggested reading for 20 mins per day

1. Understanding the Deduction Management Maturity Model

What are the steps you are taking to improve your deductions management maturity model? Watch this tutorial to understand the various benchmarks to evaluate your companies ability to resolve deductions.

2. Root-Cause Analysis of Underlying Reasons for Deductions

How do you manage customer compliance requirements and cross-functional communication? Watch this tutorial to learn how to evaluate your company's performance using the four steps of the maturity model

3. Steps to Move Up the Deductions Management Continuum

Are you aware of some of the important key steps you can use to move from one level of the continuum? Learn how to improve order accuracy and make sales and other departments responsible & accountable for deductions

Lesson Resources

Jessica Butler

Jessica Butler

Founder, Attain Consulting Group
As the founder of Attain Consulting Group, a deduction and chargeback management advisory firm, Jessica Butler is passionate about helping her clients improve profitability and take control of deductions. Prior to starting Attain, Jessica was a Partner in the global accounting and advisory firm of Grant Thornton LLP.

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